1. Who we are
NovaSets provides operational improvement, QuickScans, process documentation, and private AI assistant services for manufacturing and logistics teams.
For the purposes of this Privacy Policy, NovaSets is the controller of the personal data described below.
You can contact us at info@novasets.com.
2. Personal data we collect
We may collect personal data when you use our website, complete a form, book a call, contact us, or use our services.
- Contact details, such as your name, email address, phone number, company name, and role.
- Communication details, such as messages, requests, meeting notes, and correspondence.
- Website usage data, such as IP address, browser type, device information, pages visited, and interactions with our website.
- Marketing preferences, such as whether you have opted in to receive updates or communications.
- Service-related data that you or your organization provide to us during an engagement.
3. How we use personal data
We use personal data only where we have a valid reason to do so.
- To respond to inquiries and communicate with you.
- To schedule calls, prepare proposals, and provide requested information.
- To deliver and improve our services.
- To manage customer relationships and project communication.
- To improve website performance, usability, and security.
- To send marketing communications where you have consented or where permitted by law.
- To comply with legal, tax, accounting, and security obligations.
4. Legal basis for processing
Depending on the situation, we process personal data based on one or more of the following legal bases.
- Consent, for example when you subscribe to communications.
- Performance of a contract, for example when we provide services to you or your organization.
- Legitimate interests, for example to respond to business inquiries, improve our services, and protect our website.
- Legal obligations, for example where we must keep records for tax, accounting, or compliance purposes.
5. Cookies and website analytics
We may use cookies and similar technologies to operate our website, understand how visitors use it, and improve the user experience.
You can manage or disable cookies through your browser settings. Some parts of the website may not work properly if certain cookies are disabled.
6. Sharing personal data
We do not sell personal data.
We may share personal data with trusted service providers that help us operate our website, communicate with customers, host systems, provide analytics, or deliver services. These providers may only use the data as instructed by us and must protect it appropriately.
We may also share data if required by law, regulation, legal process, or to protect our rights, users, or services.
7. International transfers
Where personal data is transferred outside the European Economic Area, we take appropriate measures to protect it, such as using suitable contractual safeguards or relying on other lawful transfer mechanisms.
8. Data retention
We keep personal data only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required by law.
Retention periods may depend on the type of data, the reason it was collected, contractual requirements, and legal or accounting obligations.
9. Your rights
Depending on your location and the circumstances, you may have the following rights regarding your personal data.
- The right to access your personal data.
- The right to correct inaccurate or incomplete data.
- The right to request deletion of your data.
- The right to restrict or object to certain processing.
- The right to data portability.
- The right to withdraw consent where processing is based on consent.
- The right to lodge a complaint with a supervisory authority.
10. Security
We use appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.
No system is completely secure, but we take reasonable steps to keep personal data protected.
11. Automated decision-making
We do not use personal data collected through this website for solely automated decisions that produce legal or similarly significant effects.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page.
13. Contact
For questions about this Privacy Policy or to exercise your privacy rights, contact us at info@novasets.com.